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1800 835 217

Frequently Asked Questions

We understand that it’s a big decision to move into somewhere new. To make the choice easier for you, below are the answers to some of our frequently asked questions. If you cannot find what you need, please contact us on 1800 075 997.

Aveo has been closely monitoring the World Health Organisation and Australian Governments’ advice regarding COVID-19 (Coronavirus) and has taken reasonable and appropriate steps in accordance with this advice as it relates to the industry in which we operate.

All persons are susceptible to contracting COVID-19. However, people with cardiopulmonary disease, or those with weakened immune systems and the elderly are particularly at risk. This places Aveo’s workforce and resident population in a heightened risk category.

The safety of our residents and staff is our number one priority. For a complete outline of Aveo’s response measures and links to further information, please read our full Coronavirus article on the Aveo website.

Freedom does not offer rental properties. When you buy a Freedom home, you are purchasing a right to reside in the form of a long-term lease on your chosen unit or apartment.

In the event where our care staff are not able to administer or provide care that will aid in a resident’s recovery, we advise that a doctor or ambulance is contacted to seek further medical advice.

The purchase price, also known as an ‘entry payment’ or ‘ingoing contribution’, is a loan paid by you to us to secure your right to reside. It is refunded to you when you leave, less the deferred management fee (DMF) and other costs.

Depending on the community you choose and if your unit is new or established, the DMF is a percentage ranging from 25% to 35% of the purchase price you paid for your unit or apartment. It accrues over the first two years of your residency at your Freedom community.

We cover any refurbishment or unit selling costs.

There will be legal fees applicable and service fees after exit. These are calculated in accordance with legislation.

This is not an investment to make money but instead one of quality of life, care, support and lifestyle.

Yes, you can. Most Freedom Care Communities offer Respite. This is a short-term stay (maximum 2 weeks) that provides you the opportunity to meet other residents and experience the community, lifestyle, meals, and support and care from the Freedom Care team. This is available at a weekly minimal cost.

Click below to find out more and enquire about Respite Care.


Discover a Freedom Care Community near you

We have 26 Freedom Care Communities across Queensland, Victoria and regional New South Wales.

  • Freedom Balwyn
  • Freedom Bendigo
  • Freedom Berwick
  • Freedom Burwood
  • Freedom Cheltenham
  • Freedom Concierge Balwyn
  • Freedom Concierge Bayside
  • Freedom Doncaster
  • Freedom Dromana
  • Freedom Geelong
  • Freedom Glen Waverley
  • Freedom Hawthorn
  • Freedom Sandringham
  • Freedom Albany Creek
  • Freedom Clayfield
  • Freedom Cleveland
  • Freedom Morayfield
  • Freedom Redland Bay
  • Freedom Rochedale
  • Freedom Tanah Merah
  • Freedom Toowoomba Bridge Street
  • Freedom Toowoomba Taylor Street
  • Freedom Banora Point
  • Freedom Coffs Harbour
  • Freedom Tamworth
  • Freedom Tweed Heads

Enquire today about living at Freedom Care Communities

1800 835 217

Aveo Group Limited and its subsidiaries (collectively ‘Aveo’) will collect personal information upon your completion of this Enquiry Form. Aveo may also collect personal information in order to conduct advertisements, publications, media statements and other promotional materials associated with the guided tour and Aveo’s services and products. Aveo’s Privacy Policy (‘Policy’) sets out the principles that Aveo has implemented to deal with the collection, use and disclosure, access to, information held and what purposes. The Policy extends to the consent you give when providing personal information to us on this Enquiry Form, unless you advise that you do not consent to Aveo collecting your personal information. You can view the Policy here.

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At Freedom Care Communities, we respect your privacy and will not share your personal information. You can find out more by downloading our Privacy Policy.