1800 835 217

Frequently Asked Questions

We understand that it’s a big decision to move into somewhere new. To make the choice easier for you, below are the answers to some of our frequently asked questions. If you cannot find what you need, please contact us on 1800 075 997.

Aveo has been closely monitoring the World Health Organisation and Australian Governments’ advice regarding COVID-19 (Coronavirus) and has taken reasonable and appropriate steps in accordance with this advice as it relates to the industry in which we operate.

All persons are susceptible to contracting COVID-19. However, people with cardiopulmonary disease, or those with weakened immune systems and the elderly are particularly at risk. This places Aveo’s workforce and resident population in a heightened risk category.

The safety of our residents and staff is our number one priority. For a complete outline of Aveo’s response measures and links to further information, please read our full Coronavirus article on the Aveo website.

Freedom does not offer rental properties. When you buy a Freedom home, you are purchasing a right to reside in the form of a long-term lease on your chosen unit or apartment.

To find out about the costs of living at a Freedom Care Community, click here.

At Freedom, we develop personalised care and support plans that are designed to meet the needs of each and every one of our residents, including those that require higher levels of care. However, in the event where a resident becomes extremely aggressive, violent or Bariatric, we may not be able to care for them.

The Freedom care team will work closely with these residents and their families to seek external professional advice and assistance to ensure that residents who may develop these conditions are provided every opportunity to continue to live at their Freedom Care Community. It is important that these residents are safe and supported along with other residents and staff in each community.

In the event where our care staff are not able to administer or provide care that will aid in a resident’s recovery, we advise that a doctor or ambulance is contacted to seek further medical advice.

The Freedom Care model will provide every opportunity possible to ensure couples stay together for as long as they wish. We are equipped to provide tailored care and support to you both in your Freedom home. If either of you choose to receive palliative care and/or high care in your Freedom home, we can accommodate for that too.

We offer Freedom residents two payment options.

Option 1 is fee-for-service, and as the name implies, it allows residents to pay for the level of care that is provided to them.

Option 2 is the Freedom Care Program (FCP), a model where a resident’s care costs and hours are determined on entry.


Costs will vary between each community. To live in a Freedom Care Community, you will be required to purchase the right to reside in the form of a long-term lease over your chosen unit or apartment, based on its location within the community. If you own your own home, this is an excellent start to being able to afford this lease. Other day to day costs to live in a Freedom Community are usually on a cost recovery basis, and as a pensioner or self-funded, the costs to live, enjoy meals and receive care and support is very achievable. We encourage you to talk to a Freedom sales consultant at your chosen Care Community to work out the costs and then seek independent advice from a financial adviser.

The purchase price, also known as an ‘entry payment’ or ‘ingoing contribution’, is a loan paid by you to us to secure your right to reside. It is refunded to you when you leave, less the deferred management fee (DMF) and other costs.

Depending on the community you choose and if your unit is new or established, the DMF is a percentage ranging from 25% to 35% of the purchase price you paid for your unit or apartment. It accrues over the first two years of your residency at your Freedom community.

We cover any refurbishment or unit selling costs.

There will be legal fees applicable and service fees after exit. These are calculated in accordance with legislation.

This is not an investment to make money but instead one of quality of life, care, support and lifestyle.

Yes you can, but approval is at the discretion of the Community Manager. If you sign up to the Freedom Care Program, your pet would also be included. This means that should you not be able to feed, walk or toilet your pet, the Freedom staff would assist in looking after your pet for you if it was an assessed care need.

You can choose whatever will work best for you. However, if you decide not to eat in the dining room, your meals fee will not be waived. The Freedom Care Program is a cost recovery model, which means that meal costs are shared between all residents in the community, regardless of whether you eat in or not. The only exception is if you have an extended stay in hospital or go away on holidays for a long period of time. In these instances, the fee may be waived.

In most Freedom Care Communities, there is a room or space called a Memory Node. This is where the Freedom Care team provide activities to stimulate and keep a resident active in body, mind and spirit. The support and care provided by trained professional staff can be one-on-one if necessary and can be offered up to 7 days per week, 8 hours a day. The rest of the time, you can continue to live in your own home with extra support from the Freedom Care team. There are no secure dementia units within our Freedom Care Communities, however we do provide a range of wandering monitoring options, including wearable devices and electronic doors.

Yes, you can. Most Freedom Care Communities offer Respite. This is a short-term stay (maximum 2 weeks) that provides you the opportunity to meet other residents and experience the community, lifestyle, meals, and support and care from the Freedom Care team. This is available at a weekly minimal cost.

Click below to find out more and enquire about Respite Care.


Discover a Freedom Care Community near you

We have 27 Freedom Care Communities across Queensland, Victoria and regional New South Wales.

  • Freedom Balwyn
  • Freedom Bendigo
  • Freedom Berwick
  • Freedom Burwood
  • Freedom Cheltenham
  • Freedom Concierge Balwyn
  • Freedom Concierge Bayside
  • Freedom Doncaster
  • Freedom Dromana
  • Freedom Geelong
  • Freedom Glen Waverley
  • Freedom Hawthorn
  • Freedom Sandringham
  • Freedom Albany Creek
  • Freedom Clayfield
  • Freedom Cleveland
  • Freedom Morayfield
  • Freedom Newstead
  • Freedom Redland Bay
  • Freedom Rochedale
  • Freedom Tanah Merah
  • Freedom Toowoomba Bridge Street
  • Freedom Toowoomba Taylor Street
  • Freedom Banora Point
  • Freedom Coffs Harbour
  • Freedom Tamworth
  • Freedom Tweed Heads

Enquire today about living at Freedom Care Communities

1800 835 217

Aveo Group Limited and its subsidiaries (collectively ‘Aveo’) will collect personal information upon your completion of this Enquiry Form. Aveo may also collect personal information in order to conduct advertisements, publications, media statements and other promotional materials associated with the guided tour and Aveo’s services and products. Aveo’s Privacy Policy (‘Policy’) sets out the principles that Aveo has implemented to deal with the collection, use and disclosure, access to, information held and what purposes. The Policy extends to the consent you give when providing personal information to us on this Enquiry Form, unless you advise that you do not consent to Aveo collecting your personal information. You can view the Policy here.

Subscribe to our newsletter

At Freedom Care Communities, we respect your privacy and will not share your personal information. You can find out more by downloading our Privacy Policy.